Refund policy

Return & Refund Policy

Thank you for shopping with Kairo Leather. We take pride in the quality of our leather goods and want you to be completely satisfied with your purchase. Please review our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests under the following conditions:

Return Window: Requests must be initiated within 7 days of receiving your order.
Product Condition: Items must be unused, unwashed, and in the same condition as received.
Original Packaging: All original tags, labels, and packaging must be intact and undamaged.
Non-Returnable Items: Customized or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.

2. Return Process

To initiate a return or exchange, please contact us through any of the following channels:

Email: kairoleather.in@gmail.com
WhatsApp: +91 7012507068
Instagram: @kairostores1

Please include the following details in your message:

Order ID
Reason for return
Photos/videos of the product (if damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

3. Refunds & Replacements

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method or via bank transfer
Processing time is typically 5–7 business days

Replacements

If you receive a damaged, defective, or incorrect item, we will arrange a replacement at no additional cost after verification.

4. Shipping Costs

Return shipping charges are generally the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
Original shipping charges paid during purchase are non-refundable.